The Texas Friendly model provides training in best practices of customer service. We address aspects of personal/professional development, improving business practices to help retain customer loyalty. This comprehensive training focuses on six hospitality habits necessary for quality customer service:
1) make a good first impression,
2) know your job,
3) know your community,
4) communicate clearly,
5) handle problems effectively, and
6) make a lasting impression.
Other topics emphasized include business etiquette, phone courtesy, working with difficult people, handling complaints, cultural etiquette and communication. We will show you how to empower your employees, retain loyal customers, provide an edge for your business or community, and to improve both external and internal customer service.
Registration & Payment Deadline: Wednesday, January 11, 2017; 3:00pm (Registration is not complete until payment is made.) Seminar fee assistance is available for qualifying businesses.
Refund Policy: A full refund will be given if requested 24 hours prior to the start of the seminar/workshop. If there is a special circumstance and you are not eligible for a full refund, please call Monica Benavides at (361) 698-2422 to discuss other options. If the event is cancelled, all fees will be returned.